Published 22.10.2026 · SEMERO — Express Post Service · ≈ 5 min read
Where to find the FedEx waybill number (AWB)
The air waybill number is the unique shipment identifier used for FedEx tracking. The sender receives it when the waybill is issued: the number is printed on the waybill itself and is usually repeated in the electronic shipment notification. If the parcel is already in Ukraine awaiting customs, we can handle FedEx parcel customs clearance.
If you are the recipient, the sender must give you the number. We explained what an AWB is and how it works in the article "What is an AWB and how to track an international shipment".
How to track a FedEx parcel on the official website
Enter the waybill number in the tracking form on the official FedEx website — it is safer to type the website address manually rather than follow links from messages. There is also a convenient form on our website: it forwards your query to the carrier's official tracking.
What FedEx statuses mean
Most statuses describe the normal movement of a shipment. These are the ones to watch:
- In transit — the shipment is moving along its route; everything is on schedule.
- At customs / Held at customs — the cargo is stopped for customs clearance. This is a normal stage for goods shipments, but it requires documents.
- Documents required — customs or the carrier needs an invoice, a goods description or other documents. Until they are provided, the cargo will not move.
- Clearance delay — clearance is taking longer than usual, most often because of incomplete or inaccurate documents.
- Delivered — the shipment has been handed to the recipient.
TNT is now part of FedEx
TNT is part of FedEx, so TNT shipments are tracked through the FedEx system using the same waybill number. If your supplier sent the cargo via TNT, check it on the official FedEx website.
What to do if your FedEx cargo is held at customs
The «held at customs» and «documents required» statuses mean the cargo will not move on without customs clearance. Do not send duplicate documents at random — first find out exactly what is missing.
For commercial cargo of companies and sole proprietors (FOPs), the broker determines the clearance conditions case by case, so they should be agreed before shipping. SEMERO clears FedEx cargo for legal entities and FOPs for 5000 UAH and for private individuals for 2000 UAH, within 1 day; customs payments (duty and VAT) are calculated separately. See the FedEx customs clearance page for terms.
How to avoid scammers
Scammers often impersonate carriers: they send messages about an alleged «duty» or «fee» with a payment link. Check the shipment status only by its number on the carrier's official website, and type the website address manually. Read more about this scheme in the article "Parcel scam: duty and VAT".
Frequently asked questions
Where can I find the FedEx tracking number?
The air waybill (AWB) number is shown on the waybill the sender receives and in the shipment notification. With this number you can check the parcel on the official FedEx website or on the SEMERO tracking page.
What does the FedEx status «held at customs» or «documents required» mean?
It means the shipment is stopped for customs clearance: customs needs an invoice, a goods description or other documents. For commercial cargo of companies and sole proprietors (FOPs), the broker determines the clearance conditions case by case, so they should be agreed in advance.
Does TNT operate in Ukraine?
TNT is part of FedEx, so TNT shipments are tracked through the FedEx system using the same waybill number.
What should I do if my FedEx cargo is held at customs?
Do not send duplicate documents at random. Contact a customs broker: SEMERO clears FedEx cargo for legal entities and FOPs for 5000 UAH and for private individuals for 2000 UAH, within 1 day; customs payments are calculated separately.
Need to clear a FedEx shipment? SEMERO is a customs broker with its own licence UACBR125000640: we will clear your cargo within 1 day and tell you which documents to prepare.