Public offer agreement

1.1. The Contractor means Express Postal Service LLC (the SEMERO trademark), which provides international postal delivery and freight forwarding services.

1.2. The Customer means the sender or recipient of an international express shipment who has acceded to this Agreement by submitting an order.

1.3. An International Express Shipment (IES) means properly packaged goods and items (excluding items prohibited for shipment) transported by an express carrier using any mode of transport.

1.4. Cargo means documents or goods intended for carriage under this Agreement.

1.5. Organisation of carriage means selecting carriers and third parties, carrying out the actions and managing the interactions required to deliver the Customer's Cargo.

1.6. The services provided by the Contractor to the Customer include accepting, packing and storing the Cargo and arranging its delivery, including customs declaration where required.

2.1. The Customer instructs, and the Contractor undertakes at the Customer's expense, to arrange the carriage of the Customer's Cargo, while the Customer undertakes to pay the Contractor's fee and reimburse all expenses incurred in connection with it.

2.2. The relationship between the Parties in matters not governed by this Agreement shall be governed by the Law of Ukraine ‘On Freight Forwarding Activities’ dated 1 July 2004 No. 1955-IV.

2.3. Acceptance of the Cargo for carriage shall be documented by an air waybill (AWB).

2.4. The volumetric weight of the Cargo shall be calculated using the formula: length (cm) × width (cm) × height (cm) / 5000.

2.5. The stated delivery times are estimates (probable times) and do not constitute a guaranteed obligation of the Contractor, as they depend on the carrier, customs procedures and other circumstances beyond the Contractor's control.

2.6. The Contractor shall not be liable for accepting prohibited items for carriage if the Customer did not disclose their prohibited nature and the Contractor could not reasonably have known it.

2.7. The Contractor operates from Monday to Friday; weekends and public holidays are non-working days.

3.1. Payments under this Agreement shall be made in the national currency of Ukraine by cashless bank transfer to the Contractor's account.

3.2. Payment may be made through a payment link (SMS/online), with the Contractor paying the relevant fee; by bank transfer or through a self-service terminal, with the Customer paying the relevant fee; or through another payment system that accepts payments in the national currency.

3.3. The Customer shall pay an issued invoice within 3 (three) banking days from its issue date. The payment period begins on the invoice issue date.

3.4. Bank fees shall be paid by the party initiating the transfer of funds.

3.5. If payment is overdue by more than 30 days from the invoice issue date, the Customer shall additionally pay a penalty in an amount to be agreed separately by the Parties.

4.1. Current rates and the list of services are available at semeropost.com.ua.

4.2. Delivery times may be extended for certain categories of Cargo (oversized Cargo, special storage conditions and similar cases), of which the Contractor shall notify the Customer separately.

4.3. If the Customer continues submitting the order after receiving such notice, this shall constitute acceptance of the revised delivery times.

5.1. The cost of services for international destinations does not include taxes, customs duties and charges in the recipient's country; the Customer shall pay them separately during customs clearance.

5.2. Indicative duty-free thresholds are: for individuals, the equivalent of EUR 150 for imports into Ukraine; for legal entities, the equivalent of EUR 150; for exports from Ukraine, the equivalent of EUR 10,000 for individuals and EUR 150 for legal entities. Current thresholds are set by the laws of the country of import or export and may change; the Contractor recommends that the Customer confirm the applicable limits before shipping.

5.3. The Customer undertakes to reimburse all costs relating to customs clearance, taxes and charges arising from the movement of the Customer's Cargo.

6.1. The Contractor shall not be liable for delivery delays, indirect losses or loss of profit suffered by the Customer due to the actions of carriers or customs authorities, or due to force majeure circumstances.

6.2. Claims concerning damage to or loss of the Cargo shall be submitted to the Contractor in writing within 2 (two) business days after receipt of the Cargo. If no written claim is submitted within this period, the Cargo shall be deemed received by the Customer without reservations and in proper condition.

6.3. The Contractor shall not be liable for consequences arising from incomplete or inaccurate information about the Cargo provided by the Customer or from improper packaging of the Cargo by the Customer.

6.4. The Customer shall facilitate customs procedures, including by providing the required documents and explanations at the request of customs authorities.

7.1. The Parties shall be released from liability for partial or complete failure to perform their obligations under this Agreement where such failure results from force majeure circumstances, including earthquakes, floods, fires, strikes, hostilities and other events beyond the reasonable control of the Parties.

7.2. The Party affected by such circumstances shall notify the other Party within 3 (three) days after they arise.

7.3. Proper evidence of force majeure circumstances shall be a document issued by the Ukrainian Chamber of Commerce and Industry (or an equivalent authority at the place where the circumstances arose).

8.1. The Parties shall resolve all disputes and disagreements through negotiations and, if no agreement is reached, by submitting a written claim.

8.2. A claim shall be submitted within 3 (three) days after the grounds for the dispute arise and shall be considered within 30 (thirty) days after receipt.

8.3. If a dispute is not resolved through the claims procedure, the Parties shall apply to the Commercial Court of Ukraine in accordance with applicable law.

9.1. The text of this Agreement and any information exchanged by the Parties in the course of its performance shall be treated as confidential.

9.2. The Parties undertake not to disclose such information to third parties, except where disclosure is required by the laws of Ukraine or the other Party has given written consent.

10.1. This Agreement enters into force when the Customer confirms the order (including by email) and remains effective until the Parties have fully performed their obligations.

10.2. This Agreement shall automatically renew for each subsequent year unless either Party gives notice of termination.

10.3. A Party wishing to terminate this Agreement shall notify the other Party in writing no later than 30 (thirty) days in advance.

10.4. All amendments and additions to this Agreement shall be made in written or electronic form.