Contacts
Email us or call right now — we reply during business hours.
How to reach us
When to call, when to write
Urgent matters — cargo held at customs, a delivery address change, an urgent pickup — are best handled by phone so a manager can respond immediately. For quotes, commercial offers and document questions, email or WhatsApp works better: you can attach an invoice and photos of the cargo, and the answer stays in the thread.
Response time
During business hours (Mon–Fri, 09:00–17:00) we answer calls immediately and messenger messages usually within an hour. Requests sent in the evening or on weekends are processed the next business morning. Regular clients have a priority line with a dedicated manager.
The SEMERO office is located at 12 Berehivska-obyizna St., Mukachevo, 89611, Ukraine. If you plan an in-person meeting or document handover, arrange the visit with a manager in advance. The online assistant in the bottom-right corner can help with common questions outside business hours.
What to include for a faster answer
In your first message, include the origin country and city, destination country and postal code, what you need to ship, the number of pieces, weight and dimensions. For goods, add the value, intended use and invoice if available. If the shipment is already in transit or at customs, include the AWB number and exact tracking status so the manager can check the specific case immediately.